Data protection regulations

Version: March 2013

The protection of your data is our concern

We are delighted about your interest in our company and our products and services, and also want you to feel more secure with regard to the protection of your personal data when visiting our web pages. Because we take the protection of your personal data very seriously. We want you to know when we collect which data, and how we use it.

Personal data

Personal data is information pertaining to your identity. This includes, for example, information such as your name, address, telephone number and email address. It is not necessary to disclose your personal data to use our website. In certain cases, however, we require your name and address as well as other information so that we can render your desired services. The same applies, for example, when sending information material and ordered goods or answering your specific questions. Where this is required, we shall inform you accordingly. We also only save and process data which you freely provide and, if so required, data which we automatically gather when you visit our web pages (e.g. Your IP address, the name of sites you have accessed, the browser you use and your operating system, date and time of access, search machines used and the name of downloaded files). If you use our services, normally the only data gathered is that which we require to render the services. If we ask for any further data, this data shall be treated as optional information. Personal data is processed exclusively to fulfil the requested service and to protect the company’s own legitimate interests.

The intended use of personal data

We generally use the personal data which you provided us with to answer your queries, to process your orders and to give you access to certain information or services. For customer care purposes, it may also be necessary that we or one of our commissioned companies use this personal data to inform you of product offerings, to carry out on-line surveys and to better fulfil the tasks and needs of our customers. We do of course respect your decision if you do not wish to provide us with your personal data to support our customer relations (particularly for direct marketing or market research purposes).

Data which is automatically acquired when you visit our web pages

When using our web pages, the following data may be stored for organisational and technical reasons: the name of sites you have accessed, the browser you use and your operating system, date and time of access, search machines used, the name of downloaded files and your IP address. We anonymously analyse technical data solely for statistical purposes so that we can continue to constantly optimise our internet presence and make our internet services even more attractive to you.


If you visit one of our websites, it is possible that we store information in the form of cookies on your computer. Cookies are small text files which are sent from a web server to your browser and stored on the hard drive of your computer. In the process, no personal data of any kind pertaining to the user, apart from the internet protocol address, shall be stored. This information is used so that you are automatically recognised when you next visit our websites and to make navigation easier for you. Cookies allow us, for example, to adapt a website to your interests or to save your password so that you do not have to re-enter it every time. You may of course also view our websites without cookies. If you do not wish us to recognise your computer, you may prevent cookies from being stored on your hard drive by selecting the setting in your browser ‘do not accept cookies’. To see how this works in detail, please refer to the browser manufacturer’s instructions. If you do not accept cookies, this may, however, lead to services not functioning to their full extent.

Children and teenagers

Under 18s should not transfer any personal data to us without consent from their parents or legal guardian. We do not request any personal information from children or teenagers, we do not collect this information and we do not pass this on to third parties.


We have met technical and organisational security measures to protect your personal data from loss, destruction, manipulation and unauthorised access. Our security measures are being continually revised with regard to technological developments.

Amendments to our data protection regulations

We shall reserve the right to amend our security and data protection measures, if technical developments require us to do so. In these cases, we shall adapt our data protection information accordingly. Therefore, please remember to always have the latest version of our data protection statement.


If you use external links, which are advertised on our web pages, our data protection statement shall not extend to these links. We have no influence on the compliance with data protection and security regulations of other site owners. Therefore, please also familiarise yourself with the information regarding data protection statements provided on the web pages of other respective site owners.

Right to information

You may at any time obtain any information from us which we have stored about you. If required, please write to GO!’s Data Protection Supervisor or send us an email to

Right of objection

Furthermore, you may at any time revoke your consent for us to to gather, process or use your personal data. If required, please write to GO!’s Data Protection Supervisor or send us an email to .

Questions, suggestions and complaints

If you have any questions concerning our data protection regulations or the processing of your personal data, you can directly contact GO!’s Data Protection Supervisor. He/she is also your contact person in the case of requests for information, suggestions or complaints.